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These principles are designed to guide Utah Parking Authority in its mission to provide exceptional parking technology, management, and enforcement services, while maintaining a strong ethical foundation and commitment to community well-being.

1. Innovation and Excellence

We are committed to leading the industry by embracing technological innovation and striving for excellence in all our services. Our solutions are designed to offer the most efficient, user-friendly, and advanced parking management and enforcement options available.


2. Integrity and Transparency

Our operations and interactions are grounded in integrity. We believe in being transparent with our clients, end-users, and partners. This means clear communication, honest reporting, and straightforward procedures.


3. Customer-Centric Approach

We prioritize the needs and experiences of both our clients and the end-users of parking facilities. Our goal is to provide responsive, considerate, and effective service that meets the diverse needs of our community.


4. Sustainability and Responsibility

As stewards of our community’s parking resources, we are committed to promoting sustainable parking practices that contribute to the environmental well-being of the areas we serve. This involves implementing green technologies, reducing our carbon footprint, and encouraging responsible parking habits.


5. Collaboration and Community Engagement

We believe in building strong relationships with property owners, businesses, local governments, and the community. Through collaboration, we aim to develop parking solutions that respect local needs, enhance public spaces, and support economic growth.


6. Adaptability and Flexibility

The parking industry is dynamic, influenced by technological advances, regulatory changes, and evolving urban landscapes. We remain adaptable and flexible, ready to adjust our strategies and solutions to meet future challenges and opportunities.


7. Safety and Security

Ensuring the safety and security of parking facilities and their users is paramount. We invest in advanced surveillance, lighting, and emergency response technologies and practices to create a secure environment for everyone.


8. Ethical Enforcement

While enforcement is a necessary aspect of parking management, we approach it with fairness, respect, and empathy. Our enforcement policies are designed to be equitable, with a focus on education and prevention first.


9. Continuous Learning and Improvement

We are dedicated to continuous learning and improvement. This involves regularly updating our skills, knowledge, and technologies to ensure we are providing the best possible service.


10. Respect and Inclusion

We foster an inclusive environment that respects the diverse backgrounds and perspectives of our employees, clients, and the community. We believe that diversity strengthens our ability to innovate and solve problems.

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